Your cart

FAQS

SHIPPING POLICY
Virgin Head ships orders using United States Post Office with insurance and receipt confirmation. All orders require a mandatory 3 business day processing time and require 3 to 5 business days for domestic delivery and 6-10 business days for international delivery, depending on the shipping option selected. Shipping confirmation and tracking information is available via email as soon as your order ships. Orders will be shipped once payments are confirmed and cleared. Virgin Head reserves the right to change the shipping method specified on this website to a comparable method.  If you refuse a package, you will be responsible for paying the shipping fee to return the merchandise to Virgin Head. If you refuse the package, you will only be issued a store credit, no refunds! All packages arrive with a required signature of the customer. 
Shipping address must match the billing address, NO exceptions!!  Virgin Head will only ship to the Billing address on file. 

INTERNATIONAL ORDERS
International orders typically take 10 business days for delivery and are shipped via FedEx.  Orders shipped to Canada are shipped USPS Priority. Virgin Head is not responsible for any fees (custom fees or taxes) associated with your shipment upon delivery. Virgin Head will not refund shipping charges on orders returned.  Customers are fully responsible for all duties and taxes imposed by their country for the purchase .These fees are to be paid by you and can be significant. You are responsible for checking with your local government for rates. We will not refund an order because you do not want to pay taxes or duties charged by your local government agencies. International customers may be asked to provide proof of identification. If you refuse a package, you will be responsible for paying the shipping fee to return the merchandise to Virgin Head.

SHIPPING DELAYS
Virgin Head is not responsible for shipment delays due to inclement weather, and/or other natural or environmental causes.   Customers are advised to place orders in advance in the event of an unplanned  shipping delay.  If there are any shipping discrepancies with your package, or you have tracked your package and believe it has been lost in transit, call our customer service immediately.  We will contact USPS and launch a trace investigation.  If your package has in fact been lost, a replacement will be sent.
PAYMENT
In an effort to protect our customers against fraudulent activity, the billing and shipping address must match.  No exceptions. Orders will be shipped out once payment has been confirmed and cleared. 
Due to the increase in security issues being more severe in some areas, we are NOT RESPONSIBLE for packages lost in the following cases:

  • Shipping address is not clear or wrong, USPS will not be able to find it
  • No one is available to sign for the package and USPS leave at door, package stolen
  • Signed by someone else you don't know which means malicious theft 

VIRGIN HEAD HAIR CARE
We strongly recommend co-washing your hair with a moisturizing conditioner before installing.  Co-washing is a method used to cleanse hair, substituting conditioner in place of the shampoo.  If you decide to use shampoo, use a sulfate free shampoo as sulfate can be extremely damaging and dry the hair out.  When detangling, comb from the ends up.  Be sure to rinse the hair with cold water and air dry.  Avoid alcohol based products and refrain from using excessive heat.  You must take care of your Virgin Head hair as you would your own.  Avoid cutting or splitting the wefts.  If you must cut the wefts, seal each cut weft end with a weft sealant.  We recommend that you use Dritz Fray Check. 
CAN I DYE AND/OR BLEACH MY VIRGIN HEAD EXTENSIONS?
Virgin hair can be dyed and/or bleached.  Extra care is needed as the hair is not attached to the scalp and does not retain its own moisture.  You must be mindful to keep the hair hydrated and moisturized.  When you dye and/or bleach virgin hair, the hair is no longer virgin as it will then be chemically processed.  We recommend that you have your extensions professionally dyed and/or bleached.
  
Straight Hair
Maintenance
* Wash your hair often .Normally 2-3 times for one week.

* Before washing hair, brush the end of hair firstly to make it smoothly, then middle secondly, lastly brush the top, step by step, moving slowly to make hair no tangle no shedding. If the hair is tangle, putting a little cream conditioner, again carefully comb to open.

* Proper shampoo is important to maintain hair. Always select a mild shampoo to wash it effectively. And Organic coconut milk or silicon oil products to prevent drying well.

* Rinse your hair with cold water. When in the shower, you should always do the final rinse with cold water. This makes hair shiny.

* Allow extensions to air dry after washing, rather than drying them with a hair dryer. You could gently dry them with towel, hang up and unfold to let it air dry. You can also prevent human hair extensions from becoming damaged by spraying them with heat protection before restyle.

* Sleep
Before going to bed, braid your hair into one loose braid at the back of the neck. After waking up, undo braid and comb through beginning at the ends and step by step to toots.
Use styling aids. Such as mouse, gel, and hairspray in moderation (preferably alcohol free products)

Curly & Wavy Hair
Maintenance
* Wash your hair often .Normally 2-3 times for one week.

* Proper shampoo is important to maintain hair. Always select a mild shampoo to wash it effectively. And Organic coconut milk or silicon oil to prevent drying well.

* Rinse your hair with cold water. When in the shower, you should always do the final rinse with cold water. This makes hair shiny.

* Avoid brushing CURLY & WAVY hair as it may cause hair to stretch hair and break. Instead, use your finger or use a wide-toothed comb to remove knots.

* Allow extensions to air dry after washing, rather than drying them with a hair dryer. You could gently dry them with towel, hang up and unfold to let it air dry. You can also prevent human hair extensions from becoming damaged by spraying them with heat protection before restyle.

* Sleep
Before going to bed, braid your hair into one loose braid at the back of the neck. After waking up, undo braid. If you feel hair is dry, you could put some hair oil or conditioner on the hair, make it shinny and humid.

Use styling aids, Such as mouse, gel, and hairspray in moderation (preferably alcohol free products).

Shampoo and condition
Shampoo & Conditioner serves to make the hair soft and silky smooth.

* Organic coconut milk products and 100% virgin cold pressed coconut oil to prevent drying.
* Dove daily shampoo & moisture conditioner.
* L’OREAL nutritional gloss high shining conditioner.
* Silicon oil mix shampoo and conditioner . Especially the leave in conditioner
* Brush the hair before entering the shower to avoid tangling.
* Wet the hair completely .Put a small amount of shampoo onto the palm of your hand. The amount of shampoo will vary with hair length and texture.
* Massage the shampoo to the hair with your finger slightly. Shampoo the roots and condition the ends.
* Rinse the hair with cold water. Rinse all of the shampoo out before moving on.
* Put a small amount of conditioner onto the palm of your hand. Start at the nape of the neck and comb the conditioner through with your fingers, until you have reached the tips of the hair.
* Only let it sit for two to three minutes if the brand of shampoo instructs you to do so. Check and make sure it isn't leave in conditioner which you don't have to rinse out at all.
* Let the hair air-dry. It's healthier, since blow drying can dry it out and cause frizz.
*Blot the hair dry with a towel. Do not squeeze the hair.

Tips & Warning
* Make sure to rinse thoroughly.
* Rinse with cold water.
* Your fingers are the most effective way to massage the shampoo & conditioner into your hair.
* Avoid using hot water.
* Do not apply conditioner to the scalp.